Please carefully read the following to ensure that all guests have a pleasant and safe stay with us.
We have tried to provide everything we can to ensure you have a memorable stay. You have been provided with all of the bedding, extra blankets, cutlery, crockery and glasses you need along with lamps, tea lights, Firelighters & logs for at least one night on the outside fire pit (Not applicable for Wild Rose Retreat or Mallard lodge). If you think there is anything missing or not right when you arrive please notify the staff as soon as possible. Extra firewood can also be bought and we sell netted bags of wood for £5.00 which you are welcome to take from the store at the side of the site and they can be paid for at the end of your stay.
We can also sell barrowloads of logs for £10 that we can deliver on request. There are numerous extra facilities and activities available on-site so please contact us for details.
Cleaning, Tidying and damage
Items need to be left as you found them at the end of your stay i.e washed and tidied. You have been provided Separate waste bins and Washing up liquid, along with a bowl and utensils for washing up.
A charge will be made for any washing up left for us to do.
We require notice of any breakages or damages prior to your departure as they may need to be paid for, as will any missing items. Please take care of your accommodation so that your damage / loss waiver does not become payable when you leave.
Please also ensure all rubbish from your separate bins is put in the correct four refuse bins along the side of the site at the end of your stay and that no refuse is left at your pitch as there will be a charge incurred if we have to sort out your rubbish.
Please also take your bottles away with you (unless you have bought them from us in which case you may dispose of them in the glass recycling bins next to the general waste, food and mixed recycling bins along the side of the site). See our environmental policy or details.
Smoking
There must be no smoking or naked flames at any times inside any of the structures at Bloomsburys. You may of course smoke outside and under the Gazebos, but please dispose of cigarette butts into the fire pits. Fire pits must be kept to a reasonable size and under control. Under no circumstances is plastic to be burned. Please ask for assistance if you are struggling to make a fire and we will be happy to help.
Respect for each other, the area and the environment
Please respect the fact that this is a quiet and residential area that you share with other guests, and that although we want you to enjoy your stay with us, noise levels must be kept to a minimum after 11.30pm and music must be turned off by 11.00pm. Guests who behave in an inconsiderate, discourteous, unreasonable and rowdy way will be asked to leave.
For all bookings a pre-designated group leader must take responsibility and accept these conditions, signing a form on arrival, and leaving card details as outlined in our policy below.
The toilets for Yurt and safari lodge bookings are unisex so all guests must treat them with equal respect. Please leave them as you would wish to find them.
The pitches have all been provided with electricity and water. Please treat it respectfully and only put electric appliances on when absolutely necessary and turn them off when not in use. Please ensure taps are turned off after use to conserve water.
Hazard
There are potential hazards on site, including ponds, barbed wire, sharp metal objects, unevenground, trip hazards & open fires. Please take care at all times, particularly if you have been drinking. Under 12’s must be accompanied at all times, and parents are responsible for ensuring that all childrenare behaving appropriately. We will not be held liable for any injury caused through Parental negligence.
Fire procedures
In the event of Fire please ring the bell mounted at the Spa, or upon hearing it leave your pitches and make your way to the muster point outside the Shower block. Fire extinguishers are located in the Toilet block & centrally mounted in the Campsite. Do not attempt to tackle a fire unless you feel competent to do so, but seek assistance instead.
Opening, closing & booking
The Garden eatery at Bloomsburys serves excellent food and drink.
They can be contacted via email or on 01580 291020 and will be happy to accommodate you.
The main gates when closed can be opened from inside by pressing the button on the left pillar at night for emergency access. The side gate allows access at any time onto the footpath alongside our site for walks in the surrounding fields, to the ponds and into the village of Biddenden.
Contact information
Phone lines – general 01580 292992
Garden Eatery 01580 291020
Mobile: (Duty manager) 07956 007266
*Please note that your acceptance of the terms and conditions outlined above is automatically assumed unless we are notified in advance of the booking*
Booking, Cancellation, refund and security policy.
Please read this document carefully before booking Booking. Bookings are only secure upon cleared receipt of deposit. The balance is due 2 weeks prior to
your visit. Acceptance of the terms and conditions outlined in the guidelines available on the website is implicit on booking, so read them through carefully so as to ensure they nothing contain nothing they may disagree with, whereupon the booking will be cancelled and a full refund given without prejudice.
Deposits and cancellation
Payments for bookings are non refundable under any circumstances. We strongly recommend that guests take out cancellation and travel insurance. We require the organiser to provide valid card details to be held during the stay in the event of a charge being payable, against loss, damage, unpaid items and non compliance with the published guidelines. Changes in numbers. Reductions in numbers of guests for group bookings will incur a charge. Normally a reduction in numbers of guests will result in forfeiture of the deposit for each cancellation. A lower, revised balance will then be payable, based on the reduced numbers. We therefore strongly recommend being certain of guest numbers before booking. Increases in numbers will be allowed subject to space and availability. These can be paid for in full when paying the balance, 2 weeks before arrival. Once the balance is paid there can be no subsequent refund for alterations in numbers.
Changes in length of stay
Should guests decide to alter the length of stay here at Bloomsburys there can be no refund under any circumstances. We will not be held liable for anything resulting in any visitors stays being interrupted, disturbed or cut short.
Ejection from the site
We expect all guests to behave in a polite, civilised and respectful way at all times. Any guests who, in our opinion do not abide by the the terms and conditions outlined in our guidelines will be given three opportunities. Subesquent failure to adhere to our terms and conditions would result in ejection from the site immediately at any time of the day or night. This is non-negotiable and would involve the Police if required. Under such circumstances, all payments, deposits and damage / loss waivers made for the booking would be forfeit.
Details on deposit payments for bookings.
We at Bloomsburys are very proud of our beautiful and peaceful campsite and love to share it with you. To help ensure it stays this way, we require valid card details to be left with us as a deposit. No payment will be taken unless there has been a breach of guidelines, loss, damage or any unpaid items. Guests will be notified of the date and amount of payment, if required. Card details will be destroyed at the time of our discretion, usually within 7 days after the event.
Damage and theft waiver for items on site
Payment will be taken against damage to both the structure and fabric of the whole site, including, but not limited to, breakages and theft or rearrangement of decorative items in and around Bloomsburys . It also covers the failure to close windows, Yurt doors or correctly and completely zip up Bell tents to prevent rain from coming in.
Adherence to policy on noise and acceptable behaviour
Payment will be taken against non – adherence to the guidelines around noise. We also stipulate that at no time will you allow unruly and excessively noisy behaviour, including but not limited to shouting, screaming, swearing or loud noises. If noise levels are deemed by the Bloomsburys team to be unacceptably loud or behaviour considered to be unacceptable in any way they will politely request to the group leader / organiser for it to be reduced or amended. Should this happen on more than three consecutive occasions as outlined in the booking policy there will be a partial or full loss of deposit. If it subsequently continues the group responsible will be required to leave the site, involving the police if required.
Maintenance of a tidy and orderly site
On booking, guests make a commitment that the site will be left in a clean and tidy state as near as possible to how it looked on arrival. Rubbish should be cleared away to the appropriate recycling or general waste bins on site. (please see environmental policy). Any breakages or spillages should be reported to a member of our glamping team as soon as possible for safety, comfort and convenience. Please note that beds do not need to be made and bedding does not need to be stripped.
| Minimum deposit amount | £250.00 |
| Maximum for site booking of groups and / or couples (combined total | £1000.00 |
Recycling and waste disposal policy.
At Bloomsburys we feel very passionately about how we deal with the waste that we all create. We really hope you enjoy your stay with us and hope to remember your stay here at Bloomsburys by you signing our visitors’ guest book in the main restaurant on the day of your departure. But before you leave, we ask that you please deal with your waste in a responsible and sustainable way
There are Four containers: Dry mixed recycling, General, Glass and Food waste.
Please ensure you therefore keep these four elements separate during your stay.
PLEASE DO NOT PUT ANY FOOD OR GLASS IN WASTE OR RECYCLING BINS.
Your glass bottles must be separated into the labelled glass bin. Any glass you brought in and does not fit into the crate should be taken away by you when you leave (as outlined in our guidelines). All food waste need to be kept separate and put in the small labelled lidded container we provide for us to recycle for you.
Please leave any unwanted food that is fit for human or animal consumption in the fridge or on the outside table. If possible we will redistribute the food products as ethically as possible for you to help with sustainability and the environment Your separate waste can then be taken to the large, labelled bins at the top of the Site before you leave. Please make sure you put the correct waste in these bins.
Please also check in and around your accommodation for any litter and belongings. This should then leave a minimal footprint once you have gone to pastures new.
Thanks for your co-operation – together we can really make a difference to the world we live in!
